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White Waves

Contact Us

Our Location

50-52 London Rd,

Southend-on-sea,

SS1 1NX

 

Tel: 01702 333298

 

Please email us for any enquiries at southendmedical.centre@nhs.net

For prescription enquires, contact us at: 

prescriptions.southendmedicalcentre@nhs.net.

Surgery Opening Hours

Monday: 08:00 - 18:30

Tuesday: 08:00 - 18:30

Wednesday: 08:00 - 18:30

Thursday: 08:00 - 18:30

Friday: 08:00 - 18:30

Saturday: CLOSED

Sunday: CLOSED

Telephone line
Opening Hours

  1. Appointments – same as opening hours

  2. Test Results  - between 1100-1500

  3. Prescriptions – before 1300

  4. Medical secretaries – between 1100-1700

Time to Learn ... sharing good practice

We along with many others in the South Essex area will be closed for the whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge.

We will be closed afternoon and evening on the following dates:

 

6th February 2024

5th March 2024

9th April 2024

14th May 2024

4th June 2024

2nd July 2024

3rd September 2024

1st October 2024

5th November 2024

3rd December 2024

4th February 2025

4th March 2025

When we are closed

The Out of Hours Service will take over from 6.30 pm to 8.00 am Monday to Friday and 6.30 pm on Friday to 8.00 am Monday.

 

Although the Surgery is closed medical help is always available by accessing the following:-

  • 999 for life-threatening emergencies

  • 111 service for general health advice or on-line at

  • Your local pharmacy for general advice during their opening hours

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice. We would love to hear your feedback to share with the team. Did a specific person stand out to you? did someone go the extra mile? did you feel listened to and understood? Why not tell us about it by clicking on the email link below we love to reward and recognise great behaviours with our team.

 

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. We appreciate you raising a concern or complaint so that we can review a process to see if it is fit for purpose or does it need to be reviewed and changed. If we haven’t got it right, what can we do better and how can we make sure this doesn’t happen again. We want any concerns or complaints to be investigated thoroughly in line with our complaints policy and a mutually agreed resolution as soon as possible for all of our patients.

 

For compliments or complaints please email us at southendmedical.centre@nhs.net 

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