Prescription collection
Repeat Prescriptions are not produced over the weekend or on Bank Holidays.
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Request Date Ready for Collection
Monday.......................................After 1.00pm on Thursday
Tuesday......................................After 1.00pm on Friday
Wednesday.............................After 1.00pm on Monday
Thursday................................... After 1.00pm on Tuesday
Friday............................................After 1.00pm on Wednesday
When a doctor wishes you to have regular medication, you will need a Medication Review every 6 months.
Failing to attend your review may cause a delay to your request.
Please understand our cautionary approach on this matter as uncontrolled issues of repeat prescriptions could, under certain circumstances, be potentially dangerous and compromise your health.
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Feel free to contact us at:
prescriptions.southendmedicalcentre@nhs.net
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Repeat Prescriptions
How can I request my prescription?
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Via online access link available on our website or QR code in the surgery
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Via our dedicated prescription email prescriptions.southendmedicalcentre@nhs.net
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In writing to our prescription team or left-hand slip of your previous prescription
We do not accept telephone requests or verbal requests in person, this is to protect you as our patient and ensure we get the correct medication organised for you.
The prescribing team are available for requests before 1pm and the process can take up to 72 hours
How can I chase a prescription?
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Contact your pharmacy as they are best placed to answer a query and can investigate this for you.
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Call us between 0900-1200 and speak to our prescribing team 01702 333 298
Any medications requested that are not included on your repeat list have to be authorised by one of our clinical staff members which may mean that your prescription may not ready within the usual 72 hours
Your prescription can be sent directly to a Pharmacy for collection, or delivery if prior arrangements have been made.
You will need to sign up with your chosen pharmacy to take advantage of these services.
Because we are constantly aware of the safety, the risks, and, of course, the benefits of prescribed medicines, please understand repeat prescriptions will only be available after careful scrutiny of your request.
Therefore please allow up to 72 hours (not including weekends and Bank Holidays) for the issue of a repeat prescription.
Please allow up to 5 working days if your request is for a controlled drug.
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On the day prescriptions are only issued in very exceptional circumstances identified by clinical need and will be available after 6.00pm.
Patients are advised to request a repeat prescription approximately 1 week before running out of their medication.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
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The NHS prescription charge is a flat-rate amount which successive Governments have thought reasonable to charge for those who can afford to pay for their medicines.
Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
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NHS Prescription Charges from 1st April 2023
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The current prescription charge is £9.65
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3-month Prepayment Certificate £31.25
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12-month Prepayment Certificates £111.60
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12-month Prepayment Certificates for HRT is only £19.30
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Phone 03003301349 for the prescription services helpline.
Out of Practice Prescription
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There may be occasions when we refuse to issue prescriptions authorised by other doctors or consultants. This in no way questions the authority, integrity or knowledge of other practitioners. A refusal to issue a prescription in these cases follows local authority guidelines.
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An example of why we might refuse a prescription is that we feel we do not have the specific expertise within the Practice to carry out safe monitoring of that prescription e.g. certain types of drugs require specialist control and monitoring. We may consider that repeat prescriptions should be issued by the initiating doctor.