At Southend Medical Centre, we are very aware that visiting the GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays during the clinics due to unforeseen circumstances, can also add to these concerns. We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients, we achieve this, despite the finite resources and steadily increasing demand for services that

This policy is to provide a framework for how Did Not Attend (DNA) Policy will be facilitated within the practice to share information related to Southend Medical Centre. Last updated Feburary 2026. A copy of the full policy can be requested by contacting our administration team. 1. Purpose Missed appointments reduce the availability of clinical time and delay care for other patients. This policy outlines how Southend Medical Centre manages appointments that are not attended

A new medical examiner system is being rolled out in England and Wales over the next few months prior to it becoming a statutory...

Due to technical issues we have had to cancel our appointments today, this was unplanned and unforeseen. BT has informed us we will not have access to our telephones for at least 5-6 hours today. We apologise for any inconvenience caused. Many thanks Southend Medical Centre

Practice closure dates

Dear Patients, We are experiencing a high level on non-attendance for face to face appointments, these appointments could be offered to...

Good Morning, Due to severe staff shortages in our administrative team and reception due to covid19 there may be some delays in answering...

If you started your sick leave before 10 December 2021, you must have proof if you’ve been off work for more than 7 days in a row...

Please watch the following video: https://youtu.be/D0apFJsgXRE - The total number of appointments delivered in general practice has...

We are struggling to deal with the high demand of On The Day telephone consultation appointments, we simply do not have enough...

Your GP Practice team and how they are continuing to care for you and your family Dear Patients I am writing this letter in response to...

General Practice Data for Planning and Research: GP Practice Privacy Notice Under data protection law we must tell you about how we use...

What Is Care Coordination Service? This is an NHS service tailored to help patients navigate through health, social and voluntary...

Online Access Patient Information Leaflet It is important that you read the information provided on this leaflet in order to receive...