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Updated: Dec 24, 2020

Privacy Notice (Fair Processing Notice)



Privacy Notice (Fair Processing Notice)
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Your GP, hospital, community health, mental health and social care teams may all hold records about your care separately. Often, only health and care professionals within the same organisation can see this information. This means it can be difficult for them to work together to deliver the best care.


My Care Record is an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. This will make it easier and faster for them to make the best decisions. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record.


Several different secure computer systems are used across the region. These allow health and care professionals to digitally access your records held by other services. In some areas systems are already in place, in other areas more work is underway to invest in the technology needed.


The approach also provides an agreement between all the health and care organisations involved. This means they commit to sharing information in a secure way to help improve your care.


The My Care Record approach is in line with General Data Protection Regulation (GDPR) which provides the legal basis to share information between health and care services when it is needed to deliver care. All your information will be held securely.


Certain information – that doesn’t identify you – will also be used to help improve services and plan for the future.


For example, it will help us plan for the number of doctors, nurses and care workers needed to look after you in the future.


You can object to your record being shared between services. To do this, speak to the person delivering care to you at each organisation such as your GP, specialist or social worker.

• It is important to understand that not allowing access to your information may affect the quality of the care you receive.

• In many situations it is necessary to share information between services to deliver care. However, it may be possible to request that specific or sensitive information is not made available.

• There may also be some situations where information still needs to be made available. For example, if there is a serious concern about an individual’s safety. Please see the My Care Record website www.mycarerecord.org.uk for more information.


More information about the areas where your information may be used can be found on the My Care Record website www.mycarerecord.org.uk

Updated: Dec 24, 2020


My Care Record enables health and care professionals to access information about you to improve your care.

Providing you with:

• Better co-ordinated and seamless care

• Quicker diagnosis

• More time to spend on clinical care

• Less paperwork and less repetition

• Fewer unnecessary tests

• More accurate prescriptions

• Better health and care planning


Your GP, hospital, community health, mental health and social care teams may all hold records about your care separately. Often, only health and care professionals within the same organisation can see this information. This means it can be difficult for them to work together to deliver the best care.


My Care Record is an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. This will make it easier and faster for them to make the best decisions. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record.


Several different secure computer systems are used across the region. These allow health and care professionals to digitally access your records held by other services. In some areas systems are already in place, in other areas more work is underway to invest in the technology needed.


The approach also provides an agreement between all the health and care organisations involved. This means they commit to sharing information in a secure way to help improve your care. The My Care Record approach is in line with General Data Protection Regulation (GDPR) which provides the legal basis to share information between health and care services when it is needed to deliver care. All your information will be held securely.


Certain information – that doesn’t identify you – will also be used to help improve services and plan for the future. For example, it will help us plan for the number of doctors, nurses and care workers needed to look after you in the future.


More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found at www.mycarerecord.org.uk.


Updated: Dec 24, 2020

The Practice has implemented some changes to protect both the staff and patients.

  1. The reception door will remain locked, please speak to the receptions via the designated window/hatch , if you have a face to face appointment the receptionist will take your temperature and let into the waiting room. Please be patient as reception staff are also answering telephone queries.

  2. All appointments will be by telephone consultation first, if after the clinician has spoken to you, needs to see you, you will be given a face to face appointment.

  3. When you attend your appointment please come on your own unless you are unable to

  4. Face covering must be worn unless you are exempt or a child

  5. When you attend for your appointment you may be asked to wait outside due to social distancing in the waiting area.

  6. You will be asked to sanitise your hands on arrival at the Practice

  7. All chairs in the waiting room are wiped with sanitising wipes once the chair has been vacated.

For opening hours click here.